How plan cancellations and refunds work.
Try before you pay
The Free plan has no time limit and needs no card, and new accounts get a full trial of the paid product. We strongly encourage you to run a few real invoices through the platform before buying anything — that is what the trial is for.
Cancelling
Plans do not auto-renew, so there is nothing to cancel to avoid a future charge. You pay once for a plan period; when it ends, your account moves back to the Free plan.
You can stop using the Service at any time; your account returns to the Free plan when the paid period ends. Your data stays where it is and remains exportable.
Refunds
If the Service is not working for you, write to us within 7 days of your purchase and we will refund it in full — no forms, no interrogation. Just tell us what went wrong so we can fix it for the next person.
After 7 days we do not generally refund a plan period that has been used. We will always look at genuine exceptions — a duplicate payment, a charge you did not authorise, or a platform failure that stopped you working.
Duplicate or failed payments
If you were charged twice, or money left your account but the plan did not activate, email us the order ID from your payment confirmation. Duplicate charges are refunded in full.
Failed payments where money was debited are usually reversed automatically by your bank within 5–7 working days.
How refunds are paid
Refunds go back to the original payment method through our payment partner. Once approved, they typically appear within 5–10 working days depending on your bank or card issuer.
Getting in touch
Email help@simpliweb.in with your registered email address and the order ID. We acknowledge refund requests within one working day.